Look up a Member's Access Profile

Estimated reading time: 2 to 3 minutes

If your Organisation has a ticketing integration set up with All In, a Member can share their profile with you. When they consent to sharing their profile, their customer record will automatically update in your ticketing system.

However, your organisation may have chosen not to accept every access requirement that All In records. The Member lookup tool is designed to let you view the full access profile on the All In website.

You can look up:

• A member who has already shared their Access Profile with your Organisation.
• A member who has not shared their profile with your Organisation, provided you have both their full Member ID and surname.

You can use Member lookup to:

• Search for a specific Member.
• Check if supporting evidence has been approved and review dates.
• View a Member's full access requirements in one place.
• Look up a Member who has not shared their Access Profile with your Organisation. This can be useful if a member is booking in person or by phone rather than online.

Before you start

You must have an All In Plus account to use this feature.

A member must share their access profile with your Organisation before it will appear in your list of shared profiles.

If you are looking up a Member who has not shared their Access Profile with your Organisation, you will need:

• Their full All In ID Number
• Their surname

Look up shared Member Access Profiles

This section outlines how to look up a Member who has already shared their Access Profile with your Organisation.

1. Sign in to your All In Account.
2. Go to your Organisation's dashboard.
3. Select Manage this organisation.
4. In the right-hand menu, select Member lookup.

You will see a list of member access profiles that have been shared with your Organisation.

Search for a Member

You can search for a member using their Member ID.

1. Go to Member lookup.
2. Enter the Member ID in the search box.
3. Review the matching results.
4. Select View access details.

If you do not enter a search term, you can browse all access profiles that have been shared with your Organisation.

View a Member's Access Profile

The profile will display:

• The Member's name
• Their Member ID
• Whether any supporting evidence that has been uploaded and/or approved
• Evidence review dates, where applicable
• The access requirements they have chosen to share
• The access preferences they have chosen to share

This allows you to view a member's access information in one place.

Look up a member who has not shared their profile

If a member has not already shared their access profile with your Organisation, you can still look them up if they provide:

• Their full Member ID
• Their surname

1. Go to Member lookup.
2. Enter the Member ID.
3. Enter the member's surname.
4. Review the matching result.
5. Select View access details.

This allows you to access the member's profile when they are engaging with your Organisation in person or via the phone.

What to do next

Share this article with any colleagues who may need to use the Member lookup feature.

This could include:

• Box office staff
• Front-of-house teams
• Customer service teams
• Access teams
• Ticketing administrators

Make sure everyone who needs access has been added to your Organisation Account and understands how to look up and use Member Access Profiles appropriately.

Before using Member lookup with the public, we recommend that team members:

• Understand how to search for a Member
• Understand how to look up a Member who has not shared their Access Profile using their Member ID and surname
• Feel confident using the information to support customers and respond to access requirements

Well-trained staff can help ensure that Members receive consistent support and a positive experience when interacting with your organisation.

Need help?

If you need support using Member lookup, contact the All In Help Desk:

Email: [e-mail]