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This article answers common questions about paying for an All In subscription.
How can we pay?
You can pay for your subscription in one of two ways:
- Card
- Bank transfer
Choose the option that works best for your organisation.
Can we pay by card?
Yes.
You can pay by card during the subscription process or by using the payment link on your invoice.
Card payments are normally the quickest payment method because the payment is confirmed immediately.
What happens after we pay by card?
Once payment has been received, the All In team will review and approve your Organisation.
Approval may take up to two working days.
If you have any questions about your payment or approval status, contact:
Email: subscribers@allin.zendesk.com
Can we pay by bank transfer?
Yes.
You can pay by bank transfer using the payment details provided on your invoice.
All In uses Stripe to process bank transfer payments.
Each invoice includes:
- Bank transfer details
- A payment reference
When making payment, make sure you:
- Use the payment reference shown on the invoice.
- Pay the full invoice amount.
This helps Stripe automatically match your payment to the correct invoice.
What happens after we pay by bank transfer?
Once payment has been received, the All In team will review and approve your Organisation.
Approval may take up to a few working days.
If you have any questions, contact:
Email: subscribers@allin.zendesk.com
Do you accept Purchase Orders?
Yes.
If your organisation uses Purchase Orders, we can include the Purchase Order number on your invoice.
If you would like your Purchase Order number to appear on the invoice, you must enter it during the subscription process before the invoice is generated.
For more information, see Set up a Purchase Order.
When will we receive our invoice?
Your invoice is generated during the subscription process when you confirm your purchase, or according to any alternative arrangements agreed with the All In team.
Your invoice will include:
- The amount due
- Payment options
- Bank transfer details
- Payment reference
- Due date
- VAT information
- Your Purchase Order number (if provided)
How long do bank transfers take?
Bank transfers typically take 1–3 working days to reach the receiving account.
Once your payment has been received and matched to the invoice, it will be marked as paid.
Can you resend an invoice or receipt?
You can view and download both current and previous invoices at any time.
To access your invoices:
- Sign in to your All In Account.
- Open your Organisation's dashboard.
- Select Manage subscriptions.
Your invoices and payment history will be available there.
What if our finance team needs supplier information?
For supplier setup information, including organisation details, VAT information and finance contacts, see Set up a Purchase Order.
I'm having a problem with a payment
If you have any questions about:
- Payments
- Invoices
- Purchase Orders
- Billing information
- Subscription purchases
Contact the Subscriber Support team:
Email: subscribers@allin.zendesk.com
Need help?
If you need support with subscriptions or payments, contact: